FAQ

WEBSITE & PRODUCTS

WHERE CAN I BUY YOUR PRODUCTS?

The only place you can buy our products is on our website zone369.com.

HOW DO I CHOOSE THE CORRECT SIZE?

On every product page you will find our size and fit guide to help you find the best option. Size charts refer to the actual measurements of the garment.

WHAT IF AN ITEM I WANT IS OUT OF STOCK?

You can also always sign up for a notification that the item is back in stock. We will then inform you by e-mail as soon as the item is back in stock. info@zone369.com

WHEN DO YOU INTRODUCE NEW PRODUCTS?

We are gradually working to expand our collection in our areas of expertise, but we do not announce specific release dates of new designs. We add new designs regularly.

WHERE CAN I FIND THE GARE INSTRUCTIONS?

Material specific instructions can be found in our CARE GUIDE or you can find specific maintenance instructions on each product page.

CAN I CHECK OUT AS A GUEST?

You can checkout as a guest or create an account. By creating an account, you can place orders faster in the future and you can view your order history at any time. And you can enjoy our extra discounts

ARE THERE ANY SPECIAL OFFERS VALID IN ZONE369?

Be the first to receive exclusive offers and discounts. Subscribe to our newsletter.

Always be the first to know about our sales and promotions. Follow us on Social media.

ZIJN ER OOK GIFT CARDS BESCHIKBAAR?

Deze kan je vinden onder de SHOP menu Gift Card, of in de footer onder in de lijst Klantenservice.

Bij bestelling direct beschikbaar voor de ontvanger of je kan een datum instellen wanneer de Gift Card wordt ontvangen, je kan ook een gepersonaliseerde tekst toevoegen.

Er zijn verschillende bedragen beschikbaar.

WAAROM DUURT HET 5 TOT 8 DAGEN VOOR IK MIJN ITEM HEB?

Dit product wordt speciaal voor u gemaakt zodra u een bestelling plaatst, daarom duurt het iets langer voordat we het bij u afleveren. Producten op aanvraag maken in plaats van in bulk helpt overproductie te verminderen, dus bedankt voor het maken van weloverwogen aankoopbeslissingen!

WHAT DOES THE INFORMATION ON THE INSIDE LABEL MEAN?

  • "ZONE369" (Brand name)
  • "Text line 2" (The collection name)
  • "Text line 3" (The name of the product)
  • "Est." (abbreviation of "established"): This is used as an abbreviation for the year when the business was established.
  • "Dom." (abbreviation of "date of Manufacture"): This is used as an abbreviation for the year when a product was Manufacture.

GENERAL QUESTIONS

HOW DO I TRACK MY ORDER?

We aim to process and ship orders within 24-48 hours of placing them.

your order is shipped, you will receive an email notification with tracking information. After you receive the shipping email, you will find detailed tracking information to follow the progress of your order. Simply use the tracking information provided to track your package via our shipping partner's website.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Our fulfillment time is calculated in business days and is 5-8 business days for all products. More information on our shipping page.

WAAROM DUURT HET 5 TOT 8 DAGEN VOOR IK MIJN ITEM HEB?

Dit product wordt speciaal voor u gemaakt zodra u een bestelling plaatst, daarom duurt het iets langer voordat we het bij u afleveren. Producten op aanvraag maken in plaats van in bulk helpt overproductie te verminderen, dus bedankt voor het maken van weloverwogen aankoopbeslissingen!

WHICH PAYMENT METHODS CAN I USE?

We offer several payment methods to make your shopping experience easy and safe. These are the payment methods we currently accept:

Credit or debit cards: We accept major credit and debit cards, including Visa, Mastercard, Maestro and Bancontact.

Gift cards or vouchers: If you have a gift card or voucher issued by us, you can use it to pay for your purchases.

Please note that the availability of payment methods may vary depending on your location and the specific products you purchase. If you have any questions about payment methods or need assistance with your payment, please feel free to contact our customer service team.

CAN I CHECK OUT AS A GUEST?

You can checkout as a guest or create an account. By creating an account, you can place orders faster in the future and you can view your order history at any time. And you can enjoy our extra discounts

ARE THERE ALSO GIFT CARDS AVAILABLE?

You can find this under the SHOP menu Gift Card, or in the footer at the bottom of the Customer Service list. Immediately available for the recipient when ordering or you can set a date when the Gift Card is received, you can also add a personalized text. Different amounts are available.

WHAT DOES THE INFORMATION ON THE INSIDE LABEL MEAN?

  • "ZONE369" (Brand name)
  • "Text line 2" (The collection name)
  • "Text line 3" (The name of the product)
  • "Est." (abbreviation of "established"): This is used as an abbreviation for the year when the business was established.
  • "Dom." (abbreviation of "date of Manufacture"): This is used as an abbreviation for the year when a product was Manufacture.

ORDERS & RETURNS

MY ORDER WAS RETURNED TO SENDER. WHAT NOW?

There are a few reasons why an order can be returned to sender, but most often it is due to an undeliverable address. Other cases are that the package was not picked up by customs. You will receive a message once the order has arrived at our location.

New shipping charges will be applied to orders originally entered with an incorrect address.

WHAT IF AN ORDER GETS LOST IN THE MAIL?

For packages lost in transit, all claims must be filed no later than 30 days after the estimated delivery date. But don't worry! We'll cover the cost of resending a replacement order for you.

WHAT IF THE PRODUCT IS DAMAGED DURING SHIPPING?

If something arrives damaged, please send a photo of the damaged item to info@zone.com and we will be happy to send you a replacement item free of charge.

HOW ARE RETURNS HANDLED IF THERE ARE QUALITY CONCERNS?

Any returns or issues arising from an error on our part will be at our expense.

HOW LONG DO I HAVE TO SUBMIT A CLAIM FOR A RETURN/EXCHANGE?

Claims for misprinted/damaged/defective items must be submitted within 30 days of receipt of product. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

WHAT IF MY DELIVERY ADDRESS IS INCORRECT?

If the recipient address is incorrect, you will be responsible. Usually the package will be returned to the return address.

For more information, see: 'MY ORDER WAS RETURNED TO THE SENDER. WHAT NOW?'

CAN I CHECK OUT AS A GUEST?

You can checkout as a guest or create an account. By creating an account, you can place orders faster in the future and you can view your order history at any time. And you can enjoy our extra discounts

I DIDN'T RECEIVE AN ORDER CONFIRMATION EMAIL. DID MY ORDER GO THROUGH?

If you have not received your order confirmation email, your order may not have been processed successfully or you may have provided the wrong email address.

Please check your spam folder, but if you still haven't received it, please email us at
info@zone369.com
and we will investigate this for you.

HAS MY ORDER BEEN SHIPPED?

Once your order has been shipped, you will receive a shipping confirmation email from us with a tracking link so you can track your order.

CAN I CHANGE OR CANCEL AN ORDER AFTER I HAVE PLACED IT?

We understand that circumstances can change, but our commitment to fast processing means that we are already working hard to prepare your order for dispatch as soon as it is received. Therefore, we kindly ask our customers to double check their orders before completing payment.

If you have any questions or concerns regarding your order, please do not hesitate to contact our customer service team info@zone369.com . We are here to assist you in any way possible within the constraints of our rapid processing system.

WAAROM DUURT HET 5 TOT 8 DAGEN VOOR IK MIJN ITEM HEB?

Dit product wordt speciaal voor u gemaakt zodra u een bestelling plaatst, daarom duurt het iets langer voordat we het bij u afleveren. Producten op aanvraag maken in plaats van in bulk helpt overproductie te verminderen, dus bedankt voor het maken van weloverwogen aankoopbeslissingen!

DO I HAVE TO PAY VAT/SALES TAX OR IMPORT DUTIES?

Europe: No import duties are charged and VAT is included.

All other countries: You may be liable for import duties from your local customs authority. Please check with them or email us at info@zone369.com if you are unsure.

CONTACT

HOW CAN I CONTACT CUSTOMER SERVICE?

If you have any questions, please do not hesitate to contact us, we will be happy to help you. Our experts are available 7 days a week to answer all your questions.

Contact: info@zone369.com or click here

WHAT IS THE CUSTOMER SERVICE RESPONSE TIME?

We aim to answer your question within 48 hours.