YOUR QUESTIONS. OUR TRUTH.
"Your first stop for all things ZONE369."
WEBSITE & PRODUCTS
WHERE CAN I BUY YOUR PRODUCTS?
The only place to shop our products is on our official website: zone369.com.
HOW DO I CHOOSE THE RIGHT SIZE?
Each product page includes a detailed sizing and fit guide to help you find your best fit. All measurements refer to the garment's actual dimensions.
WHAT IF AN ITEM IS OUT OF STOCK?
You can always sign up to get notified once the item is back in stock. We'll inform you via email as soon as it’s available again. info@zone369.com
WHEN DO YOU RELEASE NEW PRODUCTS?
We gradually expand each series within our design focus. While we don’t announce exact release dates, we regularly introduce new designs.
The best way to stay informed is to sign up for our newsletter or follow us on social media.
WHERE CAN I FIND CARE INSTRUCTIONS?
Material-specific instructions are available in our CARE GUIDE, and you’ll also find care details on every product page.
CAN I CHECK OUT AS A GUEST?
Yes, you can check out as a guest or create an account. With an account, you’ll be able to track your orders and access exclusive benefits and offers.
DOES ZONE369 OFFER SPECIAL DEALS?
Be the first to access exclusive offers and early drops. Sign up for our newsletter to stay updated. We’ll always keep you in the loop on new sales and limited releases.
ARE GIFT CARDS AVAILABLE?
Yes. Find them under the FEATURED menu or at the bottom of the site under Customer Service. Click Here
Gift Cards are available in different amounts and can be delivered instantly or scheduled for a specific date. You can also add a personal message for a more meaningful gift.
WHY DOES IT TAKE 5 TO 10 DAYS TO RECEIVE MY ITEM?
Each item is made specifically for you when you place an order, which means it takes a little longer to deliver.
Producing items on demand helps reduce overproduction, so thank you for making conscious purchasing decisions.
WHAT DOES THE INSIDE LABEL INFORMATION MEAN?
- "ZONE369" — Brand name
- Line 2 — Collection name
- Line 3 — Product name or title
- "Est." — Short for “Established”; shows the founding year
- "Dom." — Short for “Date of Manufacture”; indicates the year of production
HOW DO I KNOW IF AN ITEM FITS TRUE TO SIZE?
Each product page mentions whether the item runs true to size, oversized or fitted. When in doubt, check our size guide or feel free to reach out.
WHAT MATERIALS ARE YOUR GARMENTS MADE OF?
Our pieces are crafted using carefully selected fabrics like organic cotton and recycled blends. You’ll find full material details on every product page.
ARE YOUR PRODUCTS MADE SUSTAINABLY?
ZONE369 follows a made-on-demand model to avoid overproduction. We believe in thoughtful creation, minimal waste, and conscious design.
WHAT DOES ‘MADE ON DEMAND’ MEAN?
Every piece is produced only after your order is placed. This helps reduce excess stock and adds a personal, intentional touch to your item.
WHEN DO YOU LAUNCH NEW DROPS OR SERIES?
We release limited series and seasonal drops throughout the year. Subscribe to our newsletter or follow us on Instagram to be the first to know.
"Got a question? We’re here to decode it."
GENERAL INQUIRIES
HOW CAN I TRACK MY ORDER?
We aim to process and ship all orders within 24–48 hours after placement.
Once your order ships, you’ll receive a confirmation email with tracking details. Use the provided tracking number to follow your delivery directly via the courier’s website.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our average fulfillment time is between 5–10 business days for all items. For more details, please visit our Shipping page.
This product is made especially for you as soon as you place your order, which is why it takes us a little longer to deliver it. Producing on demand instead of in bulk helps reduce overproduction — thank you for making thoughtful purchasing decisions.
WHY DOES IT TAKE 5 TO 10 DAYS TO RECEIVE MY ITEM?
Each item is made specifically for you when you place an order, which means it takes a little longer to deliver.
Producing items on demand helps reduce overproduction, so thank you for making conscious purchasing decisions.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We offer several convenient payment methods at checkout:
- Credit & Debit Cards – We accept major cards including Visa, Mastercard, Maestro, and American Express.
- Gift Cards or Store Credit – You can use an active ZONE369 gift card or credit to complete your purchase.
- Other Options – Depending on your region, additional payment methods may be available at checkout.
If you have questions or need support during checkout, feel free to reach out to us at info@zone369.com.
Houd er rekening mee dat de beschikbaarheid van betaalmethoden kan variëren, afhankelijk van uw locatie en de specifieke producten die u koopt. Als u vragen hebt over betaalmethoden of hulp nodig hebt bij uw betaling, neem dan gerust contact op met ons klantenservice team.
CAN I CHECK OUT AS A GUEST?
Yes, you can check out as a guest or create an account. With an account, you’ll be able to track your orders and access exclusive benefits and offers.
ARE GIFT CARDS AVAILABLE?
You can find them under the SHOP menu (Gift Card) or at the bottom of the page in the Customer Service section.
Gift Cards are available in various amounts and can be delivered instantly or scheduled for a specific date. You can also add a custom message for a personal touch.
WHEN DO YOU LAUNCH NEW DROPS OR SERIES?
We release limited series and seasonal drops throughout the year. Subscribe to our newsletter or follow us on Instagram to be the first to know.
WHAT DOES THE INSIDE LABEL INFORMATION MEAN?
- "ZONE369" — Brand name
- Line 2 — Collection name
- Line 3 — Product name or title
- "Est." — Short for “Established”; shows the founding year
- "Dom." — Short for “Date of Manufacture”; indicates the year of production
WHAT IF A PRODUCT SAYS ‘COMING SOON’?
If a product is listed as "coming soon," you can sign up on the product page to receive a notification as soon as it becomes available.
WHERE CAN I READ CUSTOMER REVIEWS?
You’ll find real customer reviews listed on each product page — giving you insights from other buyers before you purchase.
WHY ARE SOME ITEMS TEMPORARILY UNAVAILABLE?
Some designs are limited or seasonal. If they return, we’ll notify you via our newsletter or the waitlist you’ve joined.
"We craft on demand — but always stay close to your needs."
ORDERS & RETURNS
MY ORDER WAS RETURNED TO SENDER. WHAT NOW?
There are several reasons why an order might be returned to sender — most commonly due to an undeliverable address. In some cases, the package wasn’t collected or was held by customs. You’ll receive a notification once the returned order has been processed on our end.
New shipping fees will apply if the original address was incorrect or incomplete.
WHAT IF MY ORDER GETS LOST IN TRANSIT?
If your parcel goes missing during transit, please file a claim within 30 days of the estimated delivery date. Don’t worry — we’ll cover the shipping costs to send you a replacement order.
WHAT IF MY PRODUCT ARRIVES DAMAGED?
If your item arrives damaged, simply send us a photo of the damaged product at info@zone369.com. We'll gladly send you a free replacement.
HOW ARE RETURNS HANDLED IN CASE OF QUALITY ISSUES?
If there’s a defect or issue caused by us, we’ll cover the return shipping costs and send a replacement at no extra charge.
HOW LONG DO I HAVE TO SUBMIT A RETURN OR CLAIM?
Claims for misprinted, damaged, or defective items must be submitted within 30 days of the estimated delivery date.
WHAT IF MY DELIVERY ADDRESS IS INCORRECT?
If the address you provided is incorrect and the order has already been shipped, you're responsible for any resulting return fees. See: MY ORDER WAS RETURNED TO SENDER. WHAT NOW?
CAN I CHECK OUT AS A GUEST?
Yes, you can check out as a guest or create an account. With an account, you’ll be able to track your orders and access exclusive benefits and offers.
I DIDN’T RECEIVE AN ORDER CONFIRMATION EMAIL. DID MY ORDER GO THROUGH?
If you didn’t receive a confirmation email, your order may not have been processed successfully or the email address may have been entered incorrectly.
Please check your spam folder. Still no confirmation? Contact us at info@zone369.com and we’ll assist you.
HAS MY ORDER BEEN SHIPPED?
Once your order is shipped, you’ll receive a confirmation email with a tracking link to follow your delivery.
CAN I CHANGE OR CANCEL MY ORDER AFTER PLACING IT?
Because we work quickly to prepare your order for shipping, we’re unable to make changes once the payment is finalized.
If you have any questions or concerns, don’t hesitate to contact us at info@zone369.com — we’ll do our best to support you within the processing limits.
WHY DOES IT TAKE 5 TO 10 DAYS TO RECEIVE MY ITEM?
Each item is made specifically for you when you place an order, which means it takes a little longer to deliver.
Producing items on demand helps reduce overproduction, so thank you for making conscious purchasing decisions.
DO I NEED TO PAY VAT OR IMPORT DUTIES?
Europe: No import duties apply and VAT is included.
All other countries: You may be liable for import duties depending on your local customs authority. Please check with them or contact us at info@zone369.com if you’re unsure.
CAN I PLACE A PRE-ORDER?
For selected items labeled "coming soon," you can sign up for a priority alert. You’ll be notified first when it becomes available.
WHAT IF MY SIZE IS SOLD OUT?
No stress — simply leave your email on the product page and you’ll receive a notification the moment your size is restocked.
HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?
After checkout, you’ll receive an order confirmation via email. Didn’t receive one? Be sure to check your spam folder, or contact us directly.
OTHER QUESTIONS?
Our team is ready to assist you, please contact us at info@zone369.com. here
"Access isn’t given — it’s earned."
ACCOUNT & MEMBERSHIP
HOW DO I CREATE A ZONE369 ACCOUNT?
You can create an account during checkout or via the account icon in the top menu. It takes seconds — but gives you early access that lasts.
WHAT ARE THE BENEFITS OF HAVING AN ACCOUNT?
Members unlock exclusive benefits: priority access to limited series, order tracking, faster checkout, and first alerts on upcoming drops.
WILL I GET EARLY ACCESS TO NEW DROPS?
Yes — account holders are notified first when new series launch. Some drops will be accessible only to members.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No account is needed — you can check out as a guest. But creating an account unlocks early access to limited drops and exclusive benefits.
HOW DO I ACCESS EXCLUSIVE MEMBER DROPS?
Sign up and join our inner circle. Members receive priority alerts and early access before public releases.
CAN I UPDATE MY ACCOUNT INFORMATION LATER?
Yes, simply log in to your account dashboard to update your details anytime.
OTHER QUESTIONS?
Our team is ready to assist you, please contact us at info@zone369.com. here
"Crafted with care. Delivered with precision."
SHIPPING & DELIVERY
HOW LONG DOES DELIVERY TAKE TO MY COUNTRY?
Orders are made-to-order and typically ship within 5–10 business days. Delivery time depends on your region and carrier speed.
WILL I BE CHARGED CUSTOMS DUTIES?
For international orders, customs or import duties may apply. These charges are determined by your country’s regulations and are the buyer’s responsibility.
CAN I UPDATE MY SHIPPING ADDRESS AFTER ORDERING?
If your order hasn’t entered production, we can update your shipping address. Contact us as soon as possible with your new details.
HOW LONG DOES SHIPPING TAKE?
Each piece is made-to-order. Please allow 5–10 business days for production, plus standard shipping time based on your location.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we ship worldwide using reliable, traceable carriers.
HOW CAN I TRACK MY ORDER?
Once your order ships, you’ll receive a tracking link via email.
DO I HAVE TO PAY CUSTOMS DUTIES OR IMPORT TAXES?
International orders may be subject to customs or import charges. These are the responsibility of the customer.
OTHER QUESTIONS?
Our team is ready to assist you, please contact us at info@zone369.com. here
"Every piece. A message. Every drop. A gesture."
GIFTING & PACKAGING
CAN I INCLUDE A GIFT MESSAGE?
Not yet — but we’re working on it. In the meantime, our packaging contains no prices or invoices, making it gift-ready by default.
DO YOUR PRODUCTS COME IN GIFT PACKAGING?
Every piece is shipped in a clean, minimal wrap — understated, premium, and ready to impress.
CAN I SEND A PRODUCT DIRECTLY TO SOMEONE ELSE?
Yes. Just enter their address at checkout, and we’ll handle the rest.
CAN I SEND MY ORDER AS A GIFT?
Absolutely. All items are shipped in minimal, branded packaging — no pricing details included.
DO YOU OFFER GIFT CARDS?
Yes — ZONE369 digital gift cards are available and make the perfect timeless gesture.
WILL THE ITEM ARRIVE IN SPECIAL PACKAGING?
Every piece is packed with care, featuring a clean, premium unboxing experience that aligns with our brand aesthetic.
OTHER QUESTIONS?
Our team is ready to assist you, please contact us at info@zone369.com. here
"You don’t just wear it — you become it."
THE BRAND
WHAT DOES ZONE369 STAND FOR?
ZONE369 blends precision and poetry. Our series explore identity, origin, movement, and time. Each drop is a statement — a moment, worn.
WHERE ARE YOUR PRODUCTS MADE?
Every piece is printed and shipped on demand in certified partner facilities in the EU and US, ensuring ethical production and minimal waste.
WHAT MAKES A PRODUCT PART OF THE LIMITED DROP SERIES?
LIMITED DROP pieces are time-bound. Once sold out, they won't return. Each item is part of a numbered release — rare, collectable, and never restocked.
WHAT IS ZONE369?
ZONE369 is a design-driven label fusing luxury with the codes of street and time. We create limited series that honor cities, decades, origins — and the moments that define us.
WHERE ARE YOUR ITEMS MADE?
All items are printed and shipped on demand in certified facilities in the EU and US, ensuring both quality and sustainability.
WHAT DOES THE NUMBER 369 MEAN?
It’s a nod to universal order and creation. 3, 6, and 9 are more than numbers — they’re coordinates of power, structure, and flow.
WHY THE NUMBER 369 MEAN?
369 is more than a name — it's a frequency. Rooted in numerology, Tesla’s theory, and creative energy, it represents balance, flow, and higher design. For us, it’s the rhythm behind every collection — a hidden code that connects each piece.
IS 369 A FREQUENCY OR A SYMBOL?
Both. 369 symbolizes the creative triad — mind, body, and spirit — and resonates with the idea of timeless transformation. In our design, it’s a reminder: every piece carries a frequency, and every drop has its own vibration.
OTHER QUESTIONS?
Our team is ready to assist you, please contact us at info@zone369.com. here
"Reach out directly to our team — and we’ll respond within 24–48h."
CONTACT
HOW CAN I CONTACT CUSTOMER SERVICE?
Got a question? Don’t hesitate to reach out — we’re here to help.
Our experts are available 7 days a week to assist you with any inquiry.
Contact: info@zone369.com or click here
WHAT IS THE RESPONSE TIME FOR CUSTOMER SERVICE?
We aim to respond to all inquiries within 24-48 hours.
CAN I CONTACT YOU THROUGH SOCIAL MEDIA?
Currently, our support is available via email only. We’re working on expanding to live chat and social platforms in the near future.
CAN I REACH OUT AS A BUSINESS OR FOR COLLABORATIONS?
Absolutely — we’re always open to creative partnerships. Please email your concept or proposal to: info@zone369.com.
OTHER QUESTIONS?
Our team is ready to assist you, please contact us at info@zone369.com. here